The UK Customer Satisfaction Awards

The UK Customer Satisfaction Awards recognise organisations and individuals that have implemented successful customer service strategies. Contact us if you're interested in entering the 2013 awards.

The 2012 finalists & winners

Interactive Intelligence best application of technology award

Winner: Homebase

Finalists
  • ALD Automotive Ltd
  • Alternative Networks Plc
  • Co–operative Banking Group
  • Homebase
  • Marie Curie Cancer Care
  • Pearson UK

Eptica best use of social media and communication strategy award

Winner: BT

Finalists
  • BT
  • First TransPennine Express
  • Luminus Group
  • Pearson UK
  • Stirling Council
  • Teleperformance

Mystery Shoppers customer commitment award

Winner: Simplyhealth

Finalists
  • ASDA
  • Homebase
  • INGDirect
  • Philips
  • Sainsbury's Finance
  • Simplyhealth

ABa Quality Monitoring customer focus award – Large enterprise

Winner: Aviva

Finalists
  • Ageas Insurance
  • Aviva
  • Boots
  • Capital One Europe
  • Lloyds Pharmacy
  • Morrisons Plc

Barclays customer focus award – SME

Winner: A Suit That Fits

Finalists
  • A Suit that Fits
  • AM Scaffolding Services
  • Chiswick Park Enjoy-Work
  • Fluidata
  • Saks

The Leadership Factor best customer satisfaction strategy award

Winner: Barclays Wealth

Finalists
  • Barclays Wealth
  • Boots
  • Door-Stop International Ltd
  • Kcom
  • Modern Housing Solutions
  • Spire Hartswood Hospital

Asda customer service leadership award

Winner: Wendy Richardson, director of customer care, Boots

Finalists
  • Bausch & Lomb – Ben Hesketh
  • Boots – Wendy Richardson
  • Lloyds Banking Group – Martin Beckwith
  • Luminus Group – Chan Abraham
  • National Express – Belen Martinez
  • Prudential – Tulsi Naidu

Objective HR employee engagement strategy of the year

Winner: LV=

Finalists
  • LV=
  • National Express
  • Nutricia
  • One Vision Housing
  • TD Waterhouse
  • UKFast

Kcom Customer feedback strategy award

Winner: BMW (UK)

Finalists
  • Argos – in association with Customer First Solutions
  • BMW (UK)
  • Debenhams and Empathica UK
  • L&Q Group
  • Rackspace
  • Virgin Media Business

Nutricia quality service provider of the year

Winner: Bottomline Technologies

Finalists
  • Autoglass
  • Bottomline Technologies
  • Ecotricity
  • New Charter Housing Trust Group
  • RS Components
  • Westfield Health

Lithium customer satisfaction innovation of the year

Winner: East Riding Leisure

Finalists
  • Asda
  • BUPA International
  • Capital One Europe
  • Devonshire Square
  • East Riding Leisure
  • Stirling Council

The People's Choice Awards

These were based on the January 2012 UK Customer Satisfaction Index results and are not open to nominations.

  • Best in UK: Amazon
  • Most improved: BUDGET
  • Outstanding performance: Amazon