Award winners announced

2013 UK Customer Satisfaction Awards winners


The Institute of Customer Service UK Customer Satisfaction Awards 2013 took place on 26 February 2013. 13 winners were crowned at the industry-leading event:

iNet Telecoms (Voipfone) | winner of the Barclays Customer Focus Award – SME
UKFast | winner of the Objective HR Employee Engagement Strategy of the Year
Denplan | winner of the Quality Service Provider of the Year
Boots UK | winner of The Leadership Factor Best Customer Satisfaction Strategy Award
Osborne | winner of the NICE Best Application of Technology Award
Simplyhealth | winner of the Sitel Customer Commitment Award
Costa Coffee | winner of the Customer Feedback Strategy Award
Asda | winner of the Marks and Spencer Customer Satisfaction Innovation of the Year
Boots UK | winner of the ABa Quality Monitoring Customer Focus Award – Large Enterprise
LV= | winner of the Best Return on Customer Service Investment Award
David Jewell, business development director, Bottomline Technologies | winner of The Underfloor Heating Store
Customer Service Leadership Award

UKCSI Award Best in UK | awarded to ASOS
UKCSI Award Most Improved | awarded to Pontins